Frequently Asked Questions

Shipping


Crayola® CIY Box™es ship on the 10th of each month. Shipping generally takes 5-7 business days; however, shipping to military addresses, Alaska, or Hawaii may take longer. When your box has shipped, you will receive an email containing a link to track the progress of your shipment.
Your package will indicate that it's processing from the time we print the shipping label until the time your box is scanned at our shipping partner's mail sorting facility. Crayola® CIY Box™es ship out around the 10th of each month. It can take up to three days for the tracking link to update with your box’s physical location and estimated delivery date.
Crayola® CIY Box™es can be mailed anywhere in the United States, PO Boxes, and APO/FPO addresses. We hate to leave anyone out of the crafting fun, but international shipping is not available at this time.
If you sign up for a 6-Month or 12-Month subscription, shipping is free! Zip! Zero! Nada! For 3-Month or Month-to-Month subscriptions, shipping costs $2.99 per box.
You can update your address in your Account dashboard in the Subscription Profile. If needed, reach us at hello@CrayolaCIYBox.com for any assistance.

Oh no! We want you to receive your Crayola® CIY Box™, too. First, double check the tracking information in your account for this month’s shipment. If there’s an issue with the shipment, contact our support team at hello@CrayolaCIYBox.com so our expert team of detectives can help track down your box.

Please note that claims of non-receipt must be submitted within 60 days of the shipment of the last non-received box. For example, if the customer does not receive boxes in March and April, the customer must contact Crayola® CIY Box™ Support by July 15th to be eligible for replacement. After 60 days, the customer forfeits the replacement of more than two (2) non-received boxes.

Subscriptions


The Crayola® CIY Box™ is a monthly subscription box with supplies and instructions for 2 full crafts plus 1 bonus craft challenge, as well as fun treats, deals, or surprises. Every box includes Crayola products, additional craft supplies, and an instruction booklet to achieve Instagram-worthy projects. Crafters are encouraged to exercise their own creativity and invited to share their one-of-a-kind projects on social media!
The cost of a Crayola® CIY Box™ depends on the type and length of your subscription. We have one for every crafter and their budget! You can find the full line-up of options on our Subscribe page.
Signing up for a Month-to-Month subscription means that you will be charged on the 5th of each month. You can cancel this subscription at any time. You will receive a box each month until you cancel your subscription.
When you sign up for a 3-Month, 6-Month, or 12-Month subscription, you prepay to receive that number of boxes. Once you receive all 3, 6, or 12 boxes, your subscription will automatically renew so that you’ll never miss a box! We’ll remind you via email when to expect the renewal.
Yes. Like any other subscription, Crayola® CIY Box™ will continue to send you monthly craft boxes until you opt out. See "What is your cancellation policy?" for more details.

We think you'll miss your monthly Crayola® CIY Box™, but you can cancel your subscription membership at any time. If you do choose to cancel, you may do so in your Account Dashboard. Need assistance? Contact the Crayola® CIY Box™ Support team at hello@CrayolaCIYBox.com.

Crayola® CIY Box™ subscriptions are renewed and billed on the 5th of each month. If you cancel before the 5th of the month, you will not be billed or receive another box. Cancelations made on the 5th or after the 5th will apply to the next month.

Crayola® CIY Box™es are non-exchangeable and non-refundable. You will receive a courtesy notice of your upcoming billing 3 days before the actual bill date.

3-Month, 6-Month, or 12-Month Subscriptions are billed up front, and remaining boxes cannot be canceled or refunded. You will still receive all of the boxes purchased in your original order. However, you can cancel a 3-Month, 6-Month, or 12-Month Subscription to prevent it from auto-renewing after the 3-Month, 6-Month, or 12-Month Subscription period has concluded. You can do this at any time via your Account Dashboard.
Crayola® CIY Box™es are non-refundable or exchangeable. If there are any complications with your Crayola® CIY Box™ shipment, reach us at hello@CrayolaCIYBox.com for assistance. We’re here to help!

Billing


Login & update your payment details through your Subscription Profile in your Account Dashboard.

Crayola® CIY Box™ subscriptions bill on a recurring basis. If your order is placed before the 5th of the month, you’ll receive that month’s box. If your order is placed on the 5th or after the 5th of the month, you’ll receive the next month’s box.

All recurring charges take place on the 5th of the month for every recurring month. You can cancel any time before the 5th of the month to not receive any additional orders.

Month-to-Month Recurring Subscriptions are $37.99 + $2.99 s&h. There are no contracts, and you can cancel at any time.

*Please note: If you cancel on or after the billing date of the 5th of the month, you will receive your Crayola® CIY Box™ for that month. You will not receive any boxes after that month.

3-Month Subscriptions are prepaid for $113.97 + $8.97 shipping & handling. There are no contracts, and you can cancel at any time. 3-Month Subscriptions will renew automatically on the 5th of the next billing cycle unless otherwise canceled. For example, if you purchase a 3-Month Subscription on July 15, you will receive boxes in August, September, and October and your subscription will auto-renew on November 5 unless canceled.
6-Month Subscriptions are prepaid for $215.94. Shipping & handling are free! There are no contracts, and you can cancel at any time. 6-Month Subscriptions will renew automatically on the 5th of the next billing cycle unless otherwise canceled. For example, if you purchase a 6-Month Subscription on July 15, you will receive boxes from August to January and your subscription will auto-renew on February 5 unless canceled.
12-Month Subscriptions are prepaid for $395.88. Shipping & handling are free! There are no contracts, and you can cancel at any time. 12-Month Subscriptions will renew automatically on the 5th of the next billing cycle unless otherwise canceled. For example, if you purchase a 12-Month Subscription on July 15, you will receive boxes from August to July, and your subscription will auto-renew on August 5 of the following year unless canceled.

Box Contents


Each Crayola® CIY Box™ features a theme and includes an assortment of Crayola® products and crafting supplies needed to complete two crafting activities. It also includes a Bonus Craft Challenge prompt that you may want to use your leftover supplies for. You may also discover additional Crayola® offers, surprises, and or gifts inside your Crayola® CIY Box™!
As a crafting enthusiast, we assume you have some basic crafting supplies around your home, such as scissors. In the instructions for each crafting activity, we list additional materials you may also need. This list may include things like: a workspace, disposable or washable dishes/cups/containers, a place to clean/wash up after completing your craft, utensils for mixing, an X-ACTO knife, extra glue, or an iron and ironing surface. All of these are suggestions. We encourage you to be creative and resourceful! Just don’t forget to think of your safety first! ;)
We have an expert team of crafters and Crayola® enthusiasts of all ages who create and test each craft before it’s approved for our Crayola® CIY™ crafters.
Yes! Crayola considers safety its top priority. We encourage you to learn more about how to ensure safe and successful arts & crafts experiences by visiting our Craft Safety Guide. This website also provides specific information about the proper use of individual Crayola® products.