Frequently Asked Questions
Oh no! We want you to receive your Crayola® CIY Box™, too. First, double check the tracking information in your account for this month’s shipment. If there’s an issue with the shipment, contact our support team at hello@CrayolaCIYBox.com so our expert team of detectives can help track down your box.
Please note that claims of non-receipt must be submitted within 60 days of the shipment of the last non-received box. For example, if the customer does not receive boxes in March and April, the customer must contact Crayola® CIY Box™ Support by July 15th to be eligible for replacement. After 60 days, the customer forfeits the replacement of more than two (2) non-received boxes.
We think you'll miss your monthly Crayola® CIY Box™, but you can cancel your subscription membership at any time. If you do choose to cancel, you may do so in your Account Dashboard. Need assistance? Contact the Crayola® CIY Box™ Support team at hello@CrayolaCIYBox.com.
Crayola® CIY Box™ subscriptions are renewed and billed on the 5th of each month. If you cancel before the 5th of the month, you will not be billed or receive another box. Cancelations made on the 5th or after the 5th will apply to the next month.
Crayola® CIY Box™es are non-exchangeable and non-refundable. You will receive a courtesy notice of your upcoming billing 3 days before the actual bill date.
Crayola® CIY Box™ subscriptions bill on a recurring basis. If your order is placed before the 5th of the month, you’ll receive that month’s box. If your order is placed on the 5th or after the 5th of the month, you’ll receive the next month’s box.
All recurring charges take place on the 5th of the month for every recurring month. You can cancel any time before the 5th of the month to not receive any additional orders.
Month-to-Month Recurring Subscriptions are $37.99 + $2.99 s&h. There are no contracts, and you can cancel at any time.
*Please note: If you cancel on or after the billing date of the 5th of the month, you will receive your Crayola® CIY Box™ for that month. You will not receive any boxes after that month.